Return & Refund Policy

Last Updated: September 19, 2026

At jboneX, we want you to have a smooth and confident shopping experience. Please review our Return & Refund Policy before making a purchase.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must:

• Be in its original condition

• Be unused and undamaged

• Include all original packaging, accessories, manuals, and components

• Include proof of purchase or your jboneX order number

Items that show signs of misuse, physical damage, unauthorized modification, or missing components may not qualify for a return.

Earbuds & Personal Audio Products

For hygiene and safety reasons, earbuds or other in-ear products that have been opened and used may not be eligible for return unless the product arrived damaged, defective, or incorrect, subject to applicable law.

Please inspect your order as soon as it arrives.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly after delivery.

Include:

• Your order number

• A description of the issue

• Clear photos or video showing the product and packaging

Our team will review your request and provide the appropriate next steps.

Starting a Return

Before sending an item back, please contact jboneX at idreambc@gmail.com.

Do not send a product back without first contacting us and receiving return instructions.

Items returned without authorization may experience delays or may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has shipped.

Final Sale Items

Products clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law.

Exchanges

If you receive a damaged, defective, or incorrect item and an exchange is appropriate, please contact our customer support team for assistance.

Exchange availability may depend on current inventory.

Contact Us

For questions about returns or refunds, please contact:

jboneX
Rockland County, New York
Email: idreambc@gmail.com

Please include your order number when contacting us about an existing purchase.