Return & Refund Policy

 

Last Updated: September 23, 2026

At jboneX, customer satisfaction is important to us. Please review our Return & Refund Policy before making a purchase.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must be in the same condition in which it was received and returned in its complete original packaging.

All returns must include the original product box, packaging, accessories, cables, ear tips, manuals, inserts, protective materials, and any other items originally included with the product.

Products returned without their original packaging, or with missing accessories, components, or documentation, may not be eligible for a refund.

Items must be unused, undamaged, and free from signs of misuse or alteration.

For hygiene and product-integrity reasons, opened or used earbuds and other personal audio products may not be eligible for return unless the product arrived defective, damaged, or incorrect.

Proof of purchase or your jboneX order number may be required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, please contact jboneX as soon as possible.

Please provide your order number, a description of the problem, and clear photos or videos of the product and packaging when applicable.

Once we review your request, we will provide instructions for the appropriate resolution.

Return Authorization

Please contact jboneX Customer Support before returning any product.

Do not send a product back without receiving return instructions from us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the product arrived damaged, defective, incorrect, or the return resulted from an error by jboneX.

We strongly recommend using a trackable shipping service when returning your order.

jboneX is not responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

Once your returned product is received, we will inspect it to confirm that it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error by jboneX, a qualifying damaged or defective product, or otherwise required by applicable law.

Non-Returnable Items

A product may not be eligible for return or refund if:

• It is returned after the 30-day return period.
• It is not returned in its original packaging.
• The original product box, accessories, cables, ear tips, manuals, inserts, or other included components are missing.
• The product shows signs of use, damage, misuse, alteration, or unauthorized modification.
• Serial numbers or other identifying information have been removed, altered, or damaged.
• It is an opened or used personal audio product that does not have an eligible defect or other qualifying issue.

Nothing in this policy limits any rights available to customers under applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, prepared for shipment, or shipped.

Lost or Missing Packages

If your package does not arrive or appears to have been lost in transit, please contact jboneX Customer Support with your order information so we can review the shipment.

Contact Us

For return or refund questions, please contact:

jboneX Customer Support
Email: idreambc@gmail.com
Location: Rockland County, New York