Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with SoundX. We are committed to processing and shipping your order as quickly and securely as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and major holidays.

During holidays, promotions, product launches, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Estimated delivery time is generally 3–7 business days after your order has been processed and shipped.

Delivery estimates are not guaranteed. Shipping times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of SoundX's control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you notice an error in your shipping information, contact us immediately at idreambc@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

SoundX is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except as required by applicable law.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow time for the shipping carrier to update tracking information after your shipping confirmation is sent.

Shipping Delays

Occasionally, packages may experience delays after leaving our facility due to circumstances outside of our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unexpected events.

If your order is significantly delayed, please contact us at idreambc@gmail.com with your order number so we can assist you.

Lost Packages

If you believe your package has been lost in transit, please contact us at idreambc@gmail.com with your order number and tracking information.

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the issue.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with other members of your household or building.

You may also contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at idreambc@gmail.com so we can review the situation with you.

Returned Packages

If a package is returned to SoundX because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-provided shipping issue, we will contact you regarding the available options.

Additional shipping charges may apply if the order needs to be shipped again.

Damaged Orders

Please inspect your package when it arrives.

If your product arrives damaged, contact us as soon as possible at idreambc@gmail.com.

Please include your order number and clear photos or videos of the product, shipping package, and any visible damage so we can review the issue.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at idreambc@gmail.com.

Once an order has been processed or shipped, we may not be able to change or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact:

SoundX Customer Support
Email: idreambc@gmail.com